RoyalPlanet Casino Privacy Policy

At RoyalPlanet Casino, we are fully committed to protecting your personal information and respecting your right to privacy. This Privacy Policy explains how we collect, use, store, and share your data when you access our platform, create an account, or use any of our services. By using our website, you agree to the terms described in this document. We encourage you to read it carefully so you understand how we handle your information and what rights you have as our valued player.

1. Who We Are

We operate RoyalPlanet Casino, an online gaming platform established in 2016 and licensed under Curaçao regulations. Our platform is available in multiple languages — English, German, French, Spanish, Italian, Portuguese, and Japanese — serving players across Europe and internationally, including dedicated phone support for France, Spain, and global markets. You can reach our team at support@royalplanet.casino, and for financial or documentation matters, at documents@royalplanet.email.

2. Information We Collect

When you register, log in, or interact with our RoyalPlanet Casino platform, we may collect the following categories of personal data:

2.1 Registration and Account Data

Full name, date of birth, and nationality
Email address, phone number, and residential address
Username, password, and account preferences
Payment and banking information used for deposits and withdrawals
Identity verification documents submitted as part of our KYC (Know Your Customer) process

2.2 Technical and Usage Data

IP address, browser type, and device information
Pages visited, session duration, and navigation patterns on our site
Login timestamps and activity logs related to the Royal Planet Casino mobile login and desktop sessions
Cookies and similar tracking technologies (see Section 6)

2.3 Financial Transaction Data

Deposit and withdrawal history, including methods used (Visa, Mastercard, Neteller, Skrill, Bitcoin, and vouchers)
Transaction amounts, processing fees, and currency details
Bonus code usage, including any Royal Planet Casino bonus codes or promotional redemptions

3. How We Use Your Information

We use the data we collect for a variety of lawful purposes. At RoyalPlanet Casino, we process your personal information to:

Create and manage your account and verify your identity through KYC procedures
Process deposits and withdrawals, including transactions via Bitcoin and traditional payment methods
Provide access to our full gaming library, including slots, live casino games, video poker, jackpots, crash games, and specialty titles
Administer promotional offers such as the Royal Planet Casino no deposit bonus options, Cashtravaganza cashback, weekly Raffles, and Comp Points earned through your wagering activity
Deliver customer support via live chat (available 24/7), email, and dedicated phone lines
Comply with legal obligations, including anti-money laundering (AML) regulations and responsible gambling requirements
Send you relevant communications, updates, and promotional notifications (where you have consented)
Improve our platform's functionality, security, and user experience

4. Legal Basis for Processing

Our RoyalPlanet Casino operations process your personal data on the following legal grounds:

Contractual necessity — processing required to fulfil our obligations under the Terms and Conditions you accept upon registration
Legal compliance — obligations under our Curaçao gaming licence, AML laws, and financial regulations
Legitimate interests — fraud prevention, platform security, and service improvement
Consent — for marketing communications and non-essential cookies, which you may withdraw at any time

5. Data Sharing and Disclosure

We do not sell your personal information to third parties. However, we may share your data in the following circumstances:

5.1 Service Providers

We work with trusted third-party vendors — including our game providers such as Betsoft, Rival, SmartSoft Gaming, Spinomenal, Vivo Gaming, and others — who may process certain technical data to deliver their services. All such partners are contractually bound to protect your data.

5.2 Legal and Regulatory Authorities

We may disclose your information to regulatory bodies, law enforcement, or other authorities where required by law or our licensing obligations.

5.3 Payment Processors

To complete financial transactions, we share relevant payment data with our processing partners. All transfers are conducted securely and in compliance with applicable data protection standards.

6. Cookies and Tracking Technologies

We use cookies and similar technologies on our Royal Planet mobile casino and desktop platform to enhance your browsing experience, remember your preferences, and analyse site usage. These include:

Essential cookies — necessary for core functions such as the Royal Planet Casino login process and session management
Analytics cookies — help us understand how players navigate our site and where improvements can be made
Marketing cookies — used to deliver relevant promotional content, including Royal Planet Casino promo codes and special offers

You may manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our platform, including the Royal Planet Casino mobile login experience.

7. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by our legal and regulatory obligations. Financial transaction records are typically kept for a minimum of five years following your last activity. When your data is no longer required, we securely delete or anonymise it.

8. Your Rights

Depending on your country of residence, you may have the following rights regarding your personal data:

Right of access — you may request a copy of the personal data we hold about you
Right to rectification — you may ask us to correct inaccurate or incomplete information
Right to erasure — in certain circumstances, you may request that we delete your data
Right to restrict processing — you may ask us to limit how we use your information
Right to data portability — you may request your data in a structured, machine-readable format
Right to object — you may object to processing based on legitimate interests or for direct marketing purposes
Right to withdraw consent — where we rely on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing

To exercise any of these rights, please contact us at support@royalplanet.casino. We will respond to your request within 30 days.

9. Security of Your Data

We implement robust technical and organisational measures to protect your personal information against unauthorised access, loss, or disclosure. Our RoyalPlanet Casino platform uses SSL encryption, secure payment gateways, and strict internal access controls. Despite these measures, no system can guarantee absolute security, and we encourage you to use a strong, unique password for your account.

10. Responsible Gambling and Data

We are dedicated to promoting safe and responsible play. As part of our responsible gambling commitments, we may use your account data to monitor gameplay patterns and intervene where we identify signs of problem gambling. This includes applying account limits, self-exclusion tools, or making direct contact with affected players.

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or operational needs. We will notify you of significant changes via email or a prominent notice on our website. Your continued use of RoyalPlanet Casino after such updates constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or complaints about how we handle your personal data, please do not hesitate to get in touch. Our team is available 24/7 via live chat, or you can write to us at support@royalplanet.casino. For matters relating to documents or financial data verification, please use documents@royalplanet.email. We are here to help and will always do our best to address your privacy concerns promptly.

Content updated: July 13, 2026